- Am I safe placing an order?
We're doing everything we can to ensure the safety of our customers and staff at this time. If you prefer, we can seal your order in a polybag to add an extra layer of protection.
- I’m staying in – can I arrange a delivery/return pick-up at the door?
If you’re based in Stockholm or Gothenburg we recommend Budbee home delivery to get your order straight to your doorstep. If you want to make a return, please call UPS/DHL for home pick-up.
- Will I receive my order?
Our service is currently running as normal.
- Will my order be delayed?
Shipping might take longer due to local delays. Please check your tracking email for updates to your shipment and your local delivery service.
- Can I return my order later?
Due to potential delays with couriers, we have extended the return window to 30 days, instead of the usual 14 days. If your return is late because of shipping delays, your refund will be issued as normal without any additional fees.
- Is Biblioteksgatan no. 5 open?
To ensure the safety and wellbeing of our staff and community, we have decided to close Biblioteksgatan no. 5 temporarily. With this, store collection is not available at this time. Please check back soon for more information.