Totême Weekly


CRM Manager – Stockholm

Full time

Totême is looking for a CRM Manager to join our team in Stockholm. As CRM Manager, you will be part of our Ecommerce team, heading our Customer Service department and playing a key role in our ongoing growth journey. You will set CRM strategies, and develop and execute CRM campaigns to attract, nurture, engage and retain Totême’s most important clients. 


  • Further develop Totême as a modern, unique and exciting international player in the digital fashion and lifestyle market
  • Develop consumer-focused retention, reactivation, cross-sell and upsell strategies and tactics
  • Execute communication strategies aligned with the marketing strategy and plan
  • Manage the implementation of CRM campaigns, in line with deadlines and budgets
  • Define target audiences for Totême to expand our customer base
  • Set clear objectives, deliver results and follow-up
  • Contribute with knowledge from the CRM sphere
  • Lead, develop and motivate the Customer Service team. Attract and recruit new team members

Experience and background

  • An experienced team leader with a deep understanding of CRM, including technical knowledge
  • Experience from implementation and development of loyalty programs
  • Demonstrated analytical skills, and the ability to measure results
  • The ability to understand business objectives to guide execution
  • Experience from building and developing a successful team
  • Experience from working with a strong lifestyle brand

Personal characteristics

  • Confident, solution-oriented and hands-on in leadership and day-to-day duties
  • Highly structured with strong organizational skills and the ability to multitask
  • Business and results-oriented with a strong commercial drive
  • An ambitious self-starter with the ability to work operationally and strategically, independently and as part of a team
  • Strong analytical skills with a broad understanding of working with and taking decisions based on existing information and data
  • A strong leader with the ability to motivate, inspire, challenge and create commitment within the organization
  • A strong team player with a positive outlook and outstanding interpersonal skills
  • Competent in building and developing relationships, both internally and externally
  • Passionate about Totême as a brand
  • Fluent in English

The position is based at our Stockholm office with an immediate start. Please send your application, with resume and cover letter, to

Put “CRM Manager” in the subject line. We look forward to hearing from you.

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