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Customer Experience Representative Part Time (evenings and weekends) – Stockholm

Part time

Totême is looking for a Customer Experience Representative to join our team on a part time basis. As Customer Experience Representative, your main responsibility will be to give our customers a frictionless shopping experience online. You will act as a brand ambassador for Totême, always exceeding our customers’ expectations, providing a highly personalized service.

Main responsibilities:

– Be the face and voice of Totême.
– Assist customers via email, chat and telephone – ensuring timely responses, always.
– Maintain an impeccable level of service to online customers.
– Order management: creating orders, checking order statuses and resolving delivery issues.
– Daily communication with our warehouse and shipping companies.
– Administrative tasks relating to online orders and returns.
– Assist with weekly, monthly and seasonal analysis of product and customer feedback.

We are looking someone with:

– Previous e-commerce, retail or customer service experience.
– Excellent written and verbal communication skills in English.
– A customer-first, solution-oriented mentality with great problem solving skills.
– A strong sense of teamwork.
– Great communication skills.
– You are a proficient Mac user, quick to learn new systems and processes.
– Administrative tasks relating to online orders and returns.
– Assist with weekly, monthly and seasonal analysis of product and customer feedback.
– You are passionate about the Totême brand and love the idea of being our customers’ first point of contact.

Working remotely is possible for this position, but it helps if you are based in Stockholm and could to come in to the office for the occasional meeting as required.

Please send your application to: careers@toteme-studio.com.

Please include resume and cover letter, and write “Customer Experience Representative Part Time” in the subject line.

Totême makes go-to uniforms defined by pragmatic styling and precision in shape.

From our Stockholm studio, we design ready-to-wear, shoes and accessories, starting with the piece itself and its relevance in our woman’s wardrobe.

Totême was founded by Elin Kling and Karl Lindman in 2014.