Fast shipping and free returns

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How to make your return

There’s no need to register your return with us. Simply follow the steps below.

  • Place the items (with tags) you wish to return back in the box that you received your order in.
  • Place the enclosed FedEx pre-paid returns-shipping label over the delivery information.
  • Fill in the returns packing slip provided and let us know what items you are returning.
  • Drop off the parcel at your local FedEx drop off point/office.

Return policy

Totême has a 14 day return policy. Returns are free of charge when shipped with the pre-paid shipping label only.

Please read the information below before making a return.

Important information:

Returns are free of charge when returned with our pre-paid returns label within 14 days, from within the US.

All garments must be returned in their original condition, with all tags attached.

Shoes must be tried on a carpet surface until you have decided to keep them.

Place the item(s) in the original shipping box, or any other solid carton box.

Place the enclosed return shipping label over the old delivery information.

We prefer that items are returned through the Totême return service to ensure they are protected and insured during transit. However you may return the goods by any secure transport, but note that if you don’t use our service you will be liable in case of loss.

To track your return, save the tracking ID on the return shipping label.

We will refund your return within 14 days of its arrival, back to the same card/account you used when placing your order. If you chose Klarna invoice, we will update your invoice accordingly. If you like, you can log in to My Klarna to pause your invoice while your return is being processed.

Returns are free of charge when returned with our pre-paid returns label within 14 days.

Please send returns to:

Totême c/o Your Special Delivery Service, Inc.
20 Chapin Road, Ste 1001, Pine Brook, NJ, 07058

Exchanges

Totême cannot administrate exchanges of items that are purchased online. If you want to purchase a different item, another size or color please return the purchased item and place a new order in the online store.

Sale

Our regular online return policy as described above applies during sale periods. Please send returns to:

Totême c/o Your Special Delivery Service, Inc.
20 Chapin Road, Ste 1001, Pine Brook, NJ, 07058

Faulty products

All items are quality controlled and checked before they are shipped. Should you receive an item that is not in perfect condition please contact us immediately at shop-us@toteme-studio.com Please note that any claim requires that you have not used the item inappropriately and that the item is not defect due to your conduct. You will receive compensation for cost of fixing an item, a new item, a discount or a full refund for the item including shipping costs.