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All orders placed in December are refundable until the 10th of January 2018. 

Order before December 20th to have guaranteed delivery before the Holidays.

Happy shopping!

 

Return policy

Totême has a 14 day return policy. If you wish to return an item, please e-mail us on [email protected], and state your order number and which item/s you wish to return. As soon as you receive a confirmation from us, you can ship the garment back to us with the pre-paid shipping label enclosed in you parcel. Please read the information below before placing a return. Returns are free of charge.

Important information

Returns are free of charge when returned with our pre-paid returns label within 14 days.

All garments must be returned in original condition, with all tags attached.

Shoes must be tried on a carpet surface until you have decided to keep them

Place the item(s) in the original shipping box, or any other solid carton box.

Place the enclosed return-shipping label over the prior delivery information.

We prefer that items are returned through Totême return service to ensure they are protected and insured during transit. However you may return the goods by any secure transport but note that you will be liable in case of loss.

To track your return, save the tracking ID on the return shipping label.

Please note that it may take up to 14 days for us to process and refund your return.

Returns are free of charge when returned with our pre-paid returns label within 14 days.

Please send returns to:

Totême c/o Your Special Delivery Service, Inc.

647 W 27th Street, 2nd Floor
New York, NY 10001, USA

Exchanges

Totême cannot administrate exchanges of items that are purchased online. If you want to purchase a different item, another size or color please return the purchased item and place a new order in the online.

Sale

Our regular online return policy as described above applies during sale periods. Please send returns to:

Totême c/o Your Special Delivery Service, Inc.

647 W 27th Street, 2nd Floor
New York, NY 10001, USA

Faulty products

All items are quality controlled and checked before they are shipped. Should you receive an item that is not in perfect condition please contact us immediately at [email protected] Please note that any claim requires that you have not used the item inappropriately and that the item is not defect due to your conduct. You will receive compensation for cost of fixing item, a new item, a discount or a full refund for the item including shipping costs.